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Contact Us |
Grant County Concrete Company
25 Ruthman Dr
Dry Ridge, KY 41035
Phone (859) 824-5097 |
Gallatin County Ready Mix
Sparta, KY 41086
(859) 643-5000 |
CUSTOMER SERVICE
"Service is the lifeblood of any organization. Everything flows
from it and is
nourished by it. Customer service is not a department…..It is an
attitude."
At Grant County Concrete Co., our Customer Service
Representatives are customer solution providers. They are a friendly
group of knowledgeable and courteous people who coordinate and
schedule your concrete pours, as well as providing support for your
every concern. With strategically located plants, and our talented
group of people, our Customer Service has a direct goal.
Our Goal:
To Provide You
with First Class Service
Our educated and professional Customer Service Team have some of
the best technology in the industry. These systems aide in
providing precise directions and helping the delivery professional
to and into the job, as well as helping find alternative routes when
needed.
Tips for Ordering
Ready Mixed Concrete
Advance Notice
Please call dispatch to set up your order at least 24 hours
in advance. Remember, the more notice you give us, the more
likely you will be able to reserve the time slot you need.
Be Prepared and Specific
When ordering, the customer service representative will need
a job site address, specific directions to the site, time and
spacing of pour, and what products or additives you may need
delivered.
Will Call
A will call order is an order placed in advance to reserve a
time slot.
Although, a will call order will not be shipped until the order
is released
by the customer. A will call order needs to be released
preferably
two hours prior to the scheduled pour time.
Mixer Operators are not called in until the order is released
from will
call status. By releasing your will call order well in advance,
you can
help us avoid any service delays.
Sure Orders
A sure order is an order set up to arrive at the job site at
a specific
time. Any cancellation of a sure order must be done at least an
hour before the scheduled pour time or you run the risk that the
order
has already been loaded to come to you.
Flexibility
Weather, availability of pumps, and other factors can affect
the decision
to pour even minutes before the pour times. By working with our
customer
service department, we can have our mixer trucks and operators,
and plants
can be waiting to service your pour at your demand.
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